ODPS Administration Information Technology

Mission Statement

To be the supplier of choice for all information technology functions required by the Department of Public Safety's Administration, Bureau of Motor Vehicles, Emergency Medical Services, Emergency Management Agency, Highway Patrol, Homeland Security, Investigative Unit and Office of Criminal Justice Services divisions.

Vision

To provide electronic information to our customer base when they need the information and where they need the information while protecting the privacy and security of that information.

Vision elements:

People
(our greatest resource)
• We will partner with employees to achieve professional growth through training and development
• Establish a higher level of diversity in the work force
• Expect participation through teamwork, communication, and mutual respect

Customers
(vital to our success and future)
• We will strengthen relationships through partnering
• Provide cost-effective services
• Build customer appreciation through uncompromising quality, integrity, and attention to customer service

Culture and continuous improvement
(our driving force)
• We will maintain an environment of open communication
• Encourage innovation
• Set challenging and measurable goals
• Learn and improve from past experiences

Data/Information caretakers
(due diligence)
• We will implement and monitor privacy. Some of the electronic information maintained by the department is public record while some is not. Examples of non-public record data maintained includes but is not limited to an individual's social security number, name, address, and date of birth. This data can be released only under specific circumstances.
• We will implement and monitor security. Security includes unauthorized access to information, unauthorized updating or deletion of records, and unauthorized access to the IT infrastructure. Unauthorized access may be from an outside entity or from a department employee.

About Us

The IT Office is comprised of 150 Information Technology professionals who are focused on improving our services to the citizens of Ohio.

This office provides programming, systems analysis, project management and solutions to end-users, both within and outside ODPS, while designing, building and managing the IT infrastructure necessary to allow us to be the provider of choice for all IT functions.

Who do we serve? We provide services to:

Administration
Bureau of Motor Vehicles
• Clerks of Courts in Ohio's 88 counties
• Deputy Registrar Offices in Ohio's 88 counties
Emergency Management Agency
Emergency Medical Services
Office of Criminal Justice Services
Ohio Homeland Security
Ohio Investigative Unit
Ohio State Highway Patrol

Our services are oriented toward enabling and facilitating the ODPS greater mission to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws, and preserve the safety and well-being of all Ohio citizens.

Our Chief Information Officer manages the IT Office and reports to the Executive Director of Administration.

Some of our systems include:

Clerk of Courts
Titling System Performs the recordkeeping necessary for issuing more than 6 million new and used titles annually for autos, trucks, motorcycles, recreational vehicles and watercraft.

Deputy Registrar Systems
Ohio registrations and license plates are issued by the Deputy Registrars located in every county in the state. Driver licenses, state identity cards, handicapped placards and more are issued through these systems. The systems perform point-of-sale functions, update statewide databases, maintain statistics and provide important information to law enforcement.

OPLATES
This system allows Ohioans to renew vehicle registrations and obtain license plates via the Internet or voice-recognition systems. Nearly 5% of all registrations are handled through this system.

DPS-801.02 Accessing Confidential Personal Information Policy (CPI)

Organization

The IT Office provides computer services to support the business functions of the Ohio Department of Public Safety. We strive to provide cost-effective leadership, operational support and quality services relative to the application of information technologies to meet the needs of the department.

The IT Office is comprised of the following sections:

Project Management
Gather and document business rules for programming specifications. Determine the appropriate application development tool set to use to meet user requirements in computer applications.

Meet with appropriate management to define the technology required to support the vision of a business unit. Consult on process re-engineering and the integration of accepted technologies (e.g. imaging, internet, intranet, scanning) are also provided.

Application Development
Assist in determining the appropriate development tool set and will complete all programming, testing, set up and delivery of new and modified computer applications.

Works closely with Project Management to define the software requirements and to provide full lifecycle development (including supervision of contractors). Also supports production processing of new and legacy systems.

Administrative Support
Implement and oversee all database systems to ensure efficiency and eliminate or significantly reduce duplicate data elements. We strive to maintain an open and productive relationship with all of our customers.

Computer Operations
Keep all server and mainframe computers operational for a minimum of 99% of the time, 24 hours per day, 7 days per week. IT will maintain sufficient redundancy and backups of data to ensure no loss of data.

Systems Support
Install and test system software patches on servers and mainframe computers to keep them at vendor-supported levels and to protect against security breaches. IT will maintain both local-area and wide-area networks to provide access to computing resources where needed by our users. Will also maintain sufficient security in our data networks to protect against unauthorized access.